Equipment & Tech Requirement

DEVICE REQUIREMENTS

desktop123

Laptop or Desktop

Internet Connection Devices

camera123

Webcam

Headset & Microphone

RECOMMENDED BROWSER

Ensure your browser is updated: www.whatismybrowser.com

VIRTUAL CLASSROOM FAQ

Microphone Test
Test Mic (1)

Speak loudly to allow the green bar to stretch longer.

If the microphone is blocked, please allow access using the following steps in this link:
http://bit.ly/2HurHxW

Try using another web browser (Firefox, Chrome, Safari).

Select the right device under the drop-down box.

Ensure that no other apps and programs are using the microphone during the test.

Try different audio devices (headphone, earphones, speakers, etc)
Sound Test
Sound Test (1)







If you hear the music, click 'next' to proceed.
Webcam Test
Video Test (1)


Ensure that you are seen clearly on the screen.

If the webcam is blocked, please allow access using the following steps in this link:
http://bit.ly/2HurHxW

Try using another web browser (Firefox, Chrome, Safari).

Select the right device under the drop-down box.

Ensure that no other apps or programs are using the webcam during the test.

During The Lesson

Please re-enter the classroom by refreshing the browser tab (press F5) if a technical issue occurs.

Ensure internet connection is stable:
https://www.speedtest.net/

Log into your teachnlearn account again

If the error persist, please contact us through WhatsApp.